How can we help you?

Choose your departure and arrival stations, travel date and passenger count. Compare the available trains and classes, enter the requested passenger details, then check the itinerary, total price and ticket conditions before paying.

Availability depends on the route, travel date and the operator’s sales window. No results can mean tickets are not yet on sale, seats are unavailable or the search could not be completed. Check the stations and date, try a nearby date or contact support before changing your plans.

Cities can have several stations. Casa Voyageurs and Casa Port are different stations, as are Rabat Agdal and Rabat Ville. Check the exact departure and arrival station on the selected service and your issued ticket; do not rely on the city name alone.

Include all travellers in your search and enter ages or dates of birth when requested. Child fares and seat requirements depend on the service. Check the conditions shown for your booking; do not assume that every child or infant travels free or receives a separate seat.

Use an email address you can access while travelling. Check your order details and email for ticket updates. Once a ticket is issued, follow its instructions for downloading, printing or collection. The required boarding document depends on your booking.

Payment confirmation and ticket issuance are separate steps. If your order is still being ticketed, wait for the issued ticket or the collection instructions. A payment receipt or order number alone may not be valid for boarding.

Check spam and junk folders, the email address entered at checkout, and your order details. If the ticket is still missing, contact support with your order number and travel date, especially if departure is approaching. Avoid placing another booking until the existing order has been checked.

Choose from the classes shown for your train. Seat layout and facilities vary by service. Requests for adjacent seats, a window or a particular direction depend on availability and are not guaranteed unless explicitly confirmed. Check carriage and seat details on the issued ticket.

Use the payment methods displayed at checkout for your order. Available cards and digital wallets can vary by currency, device and payment provider. Complete any verification requested by your bank, then return to the order page to check the payment status.

Review the price breakdown and final total before paying, including any displayed service or payment fees. Check the payment currency. Your bank or card issuer may apply a separate currency conversion or international transaction charge.

Check the order status again and keep the payment reference. A bank notification can relate to a pending authorization rather than a completed payment. If the status remains unclear, contact support before paying again or making a duplicate booking.

Check the luggage conditions for your selected service. Bring bags you can carry and store safely in the available racks or luggage areas. Keep aisles and doors clear and valuables with you. Limits can vary by train and ticket type.

Special items may have size, packaging or reservation requirements, and space can be limited. Check the operator’s conditions before booking, or contact support with the item’s dimensions and your intended route. Do not assume that an assembled bicycle is accepted on every service.

Rules depend on the operator, animal and service. A carrier, separate ticket or supporting documents may be required. Confirm the applicable conditions before paying, and tell support in advance if you need arrangements for an assistance animal.

Allow enough time to find the correct station, complete any checks and locate the platform. Follow the reporting or boarding deadline on your ticket. Allow extra time at unfamiliar stations, during busy periods or when you need assistance.

Carry the issued ticket or required collection documents and the identity document specified for your booking. Passenger details should match the documents used to travel. Keep your ticket accessible offline and follow any printing instructions.

Review each leg, the station names and the connection time before booking. Train times refer to local time at the station; use the current time in Morocco when planning your journey. Allow extra time if changing stations or connecting with a flight or a separately booked service.

Change rules depend on the fare and order status. Contact support with your order number and the requested change as early as possible, preferably before departure. Fees or fare differences may apply; a requested change is not effective until confirmed.

Review the cancellation conditions shown for your ticket and the site’s refund policy. Eligibility, deductions and deadlines depend on the booking. If a refund is approved, the amount and expected processing time will be confirmed; your bank or payment provider may need additional time to post it.

Check station announcements and the operator’s updates. Ask station staff about immediate travel options and contact support about your booking. Do not assume the ticket is valid on another departure; rebooking, assistance and refund options depend on the circumstances and ticket conditions.